6/18/2023 0 Comments My logo on a hat![]() The long answer is the first drawing of a man in a straw hat was discovered in an Egyptian tomb dated to 1300BC. If we've not answered your question above, please contact for further help.The short answer is no one knows, or likely even cares. In the unlikely event the your local authorities request taxes on the replacement item, we recommend that you dispute these charges with them directly. We mark all replacement shipments as ‘exchange’ or ‘replacement’ with ‘no commercial value’, on the basis taxes would have been paid on the original order. Will I be charged tax or duty on my replacement item? ![]() ![]() We aim to process all returns within 3-5 working days of receiving them, although it can take longer during busy periods such as holidays and sale. How long will it take to send out my exchange items? Please note: that refunds can take up to 10 days to credit on your account statement, depending on your card issuer, which is beyond our control. We will send you a refund notification email to confirm that we have refunded your card. We process all returns within 3-5 working days of receiving them. Yes, customers are responsible for the cost of shipping returns back to us and a $5 USD restocking fee. If you are shopping with us for the first time, we reserve the right to ship your first order to your billing address (rather than an alternative shipping address). Yes, you can select a separate delivery address from your billing address at the checkout. Once the item is shipped, unfortunately, we are unable to change the delivery address.Ĭan I have my order delivered to an address different to my billing address? Provided the item has not been collected, we will do our best to update your preferred address, but we cannot guarantee. If you are concerned about these charges, we recommend you contact your local customs authority prior to purchasing, in order to calculate the final landed price inclusive of all taxes. Any import duty or tax charges are out of our control and will be invoiced to you by the courier directly. Will I be charged additional taxes or duty?Ĭustomers outside of the US are responsible for all import duties and tax charges that may be applied by their local customs office on delivery to their country. ![]() This email will also contain your tracking number. We will send you a confirmation email as soon as your parcel has been collected. How do I know if my order has been shipped? Please feel free to contact us with questions at any time during this process. Following your replacement purchase, please initiate the return process as described above after receiving and inspecting the returned item, we will issue a refund and notify you via email. This will ensure that your desired replacement is available and on its way to you. If you would like to make an exchange rather than a return, please place a new order for the item you want before initiating the return of your original purchase. We will notify you via email once your return has been processed. Please allow 7-14 business days from the time you mail your order for your return or exchange to be processed. Once your return is received, inspected, and approved as saleable, your refund will be processed, and a credit will be applied to your credit card or other original method of payment. Please mail your return merchandise to the address below. We strongly recommend using a trackable and insured service, as Adsum is not responsible for items lost in transit. After we confirm your return request, you may return your order at your expense using the shipping method of your choice. To initiate a return, email with "RETURN" in the subject line, and explain the reason for your return. Exchanges are only offered for the same style in a different size or colour, if you wish to exchange for a different style we ask that you request a refund and place a new order for the new item.Īll Sale/Discounted, Archive, Collaboration products, and Socks are final sale and cannot be returned or exchanged. Refunds exclude all shipping costs and will be charged a $5 USD restocking fee. We are happy to offer an exchange or refund on any in-season unsuitable items within 14 days of receipt, provided they are unworn and in re-saleable condition, with all original labels and hang tags attached. Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number.Īll delivery times are estimates provided by our couriers. To put your mind at ease, we provide all packages with a tracking number. Due to the customs process delivery times are estimates and may take longer than stated.Īdsum ships all over the world. We are not responsible for any additional charges the destination country imposes on you. UPS (4-10 Days) - Prices are calculated at checkout.ĭDU - Delivered Duty Unpaid - Duties & Taxes are not paid upfront.
0 Comments
Leave a Reply. |